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Call Us: 615-797-2348

©2003 by Forlora, Inc.  All Rights Reserved

Store Policy

Customer Care

Forlora, Inc. strives for excellence and professionalism in providing customer service, within the organization and with our customers.  To accomplish this mission, we agree upon these values:

  • Anticipating the needs of our customers and planning accordingly 

  • Listening carefully and giving full consideration to the requests and concerns of our customers 

  • Communicating honestly, courteously and knowledgeably

  • Providing follow-through for our customers promptly, responsibly and efficiently

  • Serving with pride, commitment, and with high ethical standards

  • Provide excellent service to the public

  • Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.”

Our policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.  Customer feedback comes to the Forlora in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to us with a phone call, letter or email. 

 

When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances,  follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgement and resolution are sought to be handled in the following manner to the best of our ability:

  • All complaints, questions and requests for service should be acknowledged within 24 hours.

  • This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response.  If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or.

  • If the customer feedback is delivered by e-mail, the acknowledgement should be given by e-mail.

  • If the customer feedback is delivered by postal mail the acknowledgement should be sent via telephone, postal mail or e-mail, whichever is appropriate.   A substantive response should be provided within seven business days.  This response should include the Forlora's analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for Forlora to accommodate the customer’s request.  If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expect a response. The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.

  • When a customer calls  with a complaint, question, or request for service, the issue should be resolved immediately, if possible.  If immediate resolution is not possible, then we will take down the necessary information and let the customer know when and from whom he or she can expect a response. T

  • .E-mails or Postal Letters to our office with complaints, questions, and requests for service, the office will send an acknowledgment e-mail (or postcard) within one business day. Of course, if the office is able to answer the question or resolve the issue right away without referral, it will do so and let the customer know. In such instances, a separate acknowledgement email (or postcard) is not necessary. 

Privacy

This privacy notice discloses the privacy practices for www.forlora.com.   This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 615-797-2348 or via email.

Wholesale Inquiries

We provide wholesale options to Local Spiritual Assemblies and other entities with a wholesale resale number.  If you would like to access the wholesale section, please contact us at sandy@forlora.com and provide us with your name, your entities name and resale certificate number.  We will then send you the pass code to enter the wholesale section.

Payment Methods

- Credit / Debit Cards
- PAYPAL

 
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