Store Policy

Customer Care

Forlora, Inc. strives for excellence, service, and professionalism in providing customer service, within the organization and with our customers.  To accomplish this mission, we agree upon these values:

  • Strive to anticipate the needs of our customers and planning accordingly 

  • Listening carefully and giving full consideration to the requests and concerns customers

  • Providing follow-through for our customers promptly, responsibly and efficiently

  • Serving with integrity, commitment, and with high ethical standards

  • Provide excellent service

  • Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.

Our policy strives to treat every interaction with the public as an opportunity to serve, provide thoughtful information, and interaction where one would feel that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.  Customer feedback comes to the Forlora in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to us with a phone call, letter or email. 

 

When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances,  follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgement and resolution are sought to be handled in the following manner to the best of our ability:

  • All complaints, questions and requests for service will be acknowledged within 7 business days.   

  • WE RESERVE THE RIGHT TO CHANGE ANY AND ALL POLICES AT ANY TIME WITHOUT NOTIFICATION.                                                                                                                                    

Privacy

This privacy notice discloses the privacy practices for www.forlora.com.   This privacy notice applies

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security
When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. We cannot view your credit card numbers.  You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

WE RESERVE THE RIGHT TO CHANGE THESE POLICIES AT ANY TIME AND WITHOUT NOTIFICATION.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 615-797-2348 or via email.

Wholesale Inquiries

We provide wholesale options to Local Spiritual Assemblies and other entities with a wholesale resale number.  If you would like to access the wholesale section, please contact us at sandy@forlora.com and provide us with your name, your entities name and resale certificate number.  We will then send you the pass code to enter the wholesale section.

Payment Methods

- Credit / Debit Cards
- PAYPAL

 
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